Operations Team Member

Volunteer role description


Where will I be volunteering?

Our operations team is based at TWAM Head Office, Ipswich

What commitment is expected from me?

It would be really helpful if you volunteered regularly, ideally on an agreed day/s every week


What will I be helping to achieve?

That all the shipping documentation is accurately prepared so that our containers can keep flowing into Africa!

What are the main things I will be doing?

  • Assisting with the preparation of the shipping documents

  • Communicating with our in-country partners and shippers, and our main UK based shipping firm

What strengths and skills will be helpful for this role?

This is an interesting role.  You need experience working with spreadsheets as these will be quite complex.  You also need an eye for detail.  A persistent nature is also helpful as getting all the paperwork is not always easy and may take some time!   


What support can I expect to receive?

A Full induction and volunteer handbook on starting. A named contact whilst you are volunteering and further training as required.


What can I expect to gain from volunteering?

The warm satisfaction of being able to make a difference.  A chance to meet new people and learn new skills.  A reference if required for a future employer.

What do I do now?

Complete a short form online or download the application form here​. 

We’ll then take up references and invite you in for a visit and informal chat with one of our team.

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