Our volunteer opportunities in our Ipswich Head Office

and Regional Refurbishment Centres

In our Ipswich Head Office

People volunteer in our office for many reasons, for some it is to gain experience and for others a way back in to work.  It is always good to have current office experience on your CV.  You will be using up to date office software including Windows 10 Professional, Microsoft Office, Google for Business and Salesforce CRM.  


Some volunteer to give them some structure in their week following retirement, others just because they feel passionately about our work.  Whatever your reason, you will be joining a friendly team who will support and encourage you.  You will have the opportunity to learn new skills and feel you are making a positive difference.

Val, one of our office volunteers speaks of the fact that her husband volunteered for TWAM,  and she thought she might enjoy it too.   As she doesn’t have mechanical skills, the admin team seemed a good choice.  She speaks of the variety, that there is no such thing as a typical day and that working with a great team of people makes it enjoyable.  Through doing the role she has gained an awareness of the difficulties other people have, particularly in Africa and their resourcefulness if given a helping hand and would recommend volunteering so you can play your small part in making this happen!

Below we have detailed the Head Office Admin roles available.  Click on the headings for a full role description.

Please  see what we offer and what we expect at bottom of page

Office Administrators

We're a busy little office with lots of phone calls to answer and post to respond to.  The work is varied and you will have the opportunity to work across all areas of admin.  You need to be comfortable with using computers and ideally be familiar with Microsoft Office.  We use Google for Business for day to day admin tasks and Salesforce CRM for record keeping.  Induction and training will be given and we don't expect everyone to come in with experience of all our systems.  We are a small and friendly team and you can be assured of the support you need. 

Accounts team

Jan, our accountant, works with a small team of volunteers keeping our accounts accurate, preparing banking and submitting Gift Aid claims.  If you are good with numbers, are used to working with spreadsheets and ideally have some experience of accounting we would love to hear from you.

Operations team

Lyn, our volunteer Operations Manager would love a few volunteers to help her prepare the shipping documents and keep the containers flowing.  This is a very interesting role that involves communicating with our in-country partners and shippers, as well as our main UK based shipping firm.  If you are familiar with spreadsheets and are good at detail, then we would love you to talk to us.

Volunteer Support Team

We rely on volunteers and this small team process their applications, obtain references and send out resources.  It is a good role for people who like communicating and are people focused.   It's Interesting, varied and a great way to support TWAM. 

Interested in joining us?  Then please apply online or download the application form here


In our Refurbishment Centres

Office Administrators

The Regional Refurbishment Centres respond to email and phone messages from supporters wanting to donate tools, volunteer collectors wanting tool collections and information and requests from head office.  The tasks vary from one centre to another, but are always important.  If you would like to help the volunteer manager with the admin, they would welcome you with open arms.

Accounts team

Some of the Regional Refurbishment Centres keep accounts, bank donations and operate petty cash.  They need volunteers who are familiar with spreadsheets and who are used to detailed work.

Interested in joining us?  Then please apply online or download the application form


What we offer

You can expect:

  1. A warm welcome into a friendly team

  2. An induction into the role and building

  3. Regular reviews to ensure you are happy with the work you are doing and the support you are receiving

  4. Training where required

  5. A volunteer handbook

  6. A named contact for support

What we expect

We expect:

  1. You to be diligent and accurate in your role

  2. To be polite and respectful to your fellow volunteers, staff and supporters

  3. To ask if you need help

  4. To volunteer on a regular agreed basis each week

  5. To be committed and reliable

  6. To be flexible and open to help where needed

  7. Finally to enjoy yourself in the friendly, welcoming TWAM family!

Interested in joining us?  Then please apply online or download the application form