Driving the TWAM vans

We have a fleet of three 2016 model Renault Master long wheel base vans.  They can be driven on a standard UK driving licence.  This volunteer role is not just about driving vans, but visiting collectors and members of the public to receive donated tools.  It also means helping load the vans, especially when collecting from someone elderly.  We do need our drivers to be friendly and helpful as sometimes you will be collecting from the recently bereaved who are donating their husbands shed full of tools.  A local collector should be on hand to help, but it does mean an 'all hands on deck' approach.


Please see what we offer and what we expect at bottom of page

Ipswich Team

The Ipswich van collects from the East of England and the Home Counties.  Sandra,  our Office Manager supported by Rob,  our Van Coordinator organise the schedule and try to keep the van on the road five days a week.  The journeys are varied and a great opportunity to feel part of the TWAM family supporting the main Refurbishment Centre.  The van regularly visits our Coventry, Halstead and Frinton centres. 

Coventry Team

The Coventry van collects from the Midlands, the North of England and Wales.  Nigel organises the van and is often the driver.  It's a busy van, supporting the Coventry and Kenilworth centres and regularly collecting from our Penarth centre.  It's a small friendly team and a great opportunity to travel across the UK and support the collectors.  You can hear from Nigel below.

South Van Teams (with teams in Kent and Surrey)

The South of England van is supported by two teams of drivers, one based around Maidstone in Kent and the other around Farnham in Surrey.  They divide the South of England between them and go as far west as Bristol.  Their regular schedule is to collect on one day and deliver to Ipswich the next day.  This is great, as the drivers get to meet the bigger team while they are up in Ipswich.  Steve coordinates the Kent team and Keith the Surrey team and you can hear from them below.

We always need more drivers, so if you think you are suited to this role, please get in touch or apply online.

Drivers will receive an induction to our vehicles, go out with an experienced driver to ensure they are confident driving our vans and receive a TWAM branded polo shirt and fleece.  Drivers licences are checked and photo copied annually.  For the safety of our drivers, all our vans are fitted with trackers.

What we offer

You can expect:

  1. A warm welcome into a friendly team

  2. An induction into the role and building

  3. Regular reviews to ensure you are happy with the work you are doing and the support you are receiving

  4. Training where required

  5. A volunteer handbook

  6. A named contact for support

What we expect

We expect:

  1. You to be diligent and accurate in your role

  2. To be polite and respectful to your fellow volunteers, staff and supporters

  3. To follow Health and Safety Guidelines

  4. To ask if you need help

  5. To volunteer on a regular agreed basis each week

  6. To be committed and reliable

  7. To be flexible and open to help where needed

  8. Finally to enjoy yourself in the friendly, welcoming TWAM family!

A role description is available here

Interested in joining us?  Then please apply online or download the application form here.

Vans 2_edited.jpg

What attracted you to volunteering with TWAM and in this role in particular?

In 2010 I joined the ranks of the ‘No Longer in Paid Employment’ (Otherwise known as retired!) and wanted to do some charity work.  I saw TWAM posters in several churches and having in my working life seen what packing containers involved, decided to offer my services as a van driver.  I love driving all sorts of vehicles and currently drive a Fiat Motorcaravan.


What is a typical volunteering shift for you like?

I arrive at about 8.45am and start with coffee!  I check the van over, collect my instructions for the day,  and set off. Usually I am back by 4.30pm having covered many miles and often several locations.  To date I have covered some 56000 miles!     



Ipswich Van Driver



What attracted you to volunteering with TWAM and in this role in particular?

I retired and didn't want to sit around so looked for something I could do voluntary.  I heard about TWAM and I really liked their philosophy. I started off as a tool refurbisher,  but when the previous van coordinator wanted to step aside, I agreed to take on the role as an ‘extra’!

What is a typical volunteering shift for you like?

I spend a lot of my week volunteering for TWAM. Three days, I can be found either refurbishing tools in the Coventry centre,  or driving the van. The 4th day, I will either be doing more driving or catching up on the admin, sorting out collections and drivers for example.

What is your favourite thing about volunteering?

It is probably the opportunity to meet lots of different people, whether this is the volunteers in the refurbishment centres or collectors and members of the public whilst I am on the road driving the van and collecting. 



Midlands Van Coordinator


Steve Jessup.jpg

What attracted you to volunteering with TWAM and in this role in particular?

TWAM’s vision for helping the underprivileged by providing recycled tools really caught my imagination and spurred me on to get involved.  Initially I volunteered as a collector but was then asked to consider coordinating a TWAM van for Kent and East Sussex, a role which I was happy to take to provide further support to the work TWAM is doing.

Tell us briefly about a typical day for you?

I coordinate a team of 6 van drivers, including myself together with some other volunteers we sometimes call on for help with loading.  My role consists mainly of organising the collection of tools from collectors and working out who will be driving. This includes a rota for the handover as we share the van with Surrey and for trips to deliver van loads to the centre in Ipswich

As a volunteer yourself, whats your favourite thing about volunteering?

It’s probably meeting with the many other collectors, who are also volunteers and witnessing their dedication to what they are doing for TWAM.  I find this a real blessing.    Read more...

Kent Van Coordinator


Keith Holburn.JPG

What attracted you to volunteering with TWAM and in this role in particular?

I retired quite early, at 56, but didn't want to just sit around doing nothing.  David Sayers, who goes to my church approached me about taking over the role from him.  I had a background in Engineering/Supply chain and general management, and when I visited Ipswich and saw the scale of the operation, I knew this was where God would have me serve.

Tell us briefly about what your role as the Surrey van coordinator enatails

We do regular pickups from about 22 collector's ranging geographically from Dorchester to Croydon, Chichester to Melksham as well as trips to Ipswich.  I schedule the drivers and loaders for these. In addition, I am the main collector in my area so am often also picking up other tools in the van or my car and storing them in my garage!

As a volunteer yourself, whats your favourite thing about volunteering?

Meeting lots of different people, and sharing with them what we do with the tools and how this impacts lives in Africa   


Surrey Van Coordinator


Tools with a Mission

2 Bailey Close. Hadleigh Road Industrial Estate, Ipswich, IP2 0UD

Tel: +44 1473 210220       Email: post@twam.uk

visit our main site twam.uk

Charity no: 1104903 (England & Wales) SCO44069 (Scotland).  A company limited by guarantee and registered in England no: 5114575.

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